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Engagement types

Engagement types

There are a few different ways to work with us. Each engagement below explains how it works, what's included, and how it's priced, so you can pick the one that fits.

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Engagements

Pick an engagement

Each engagement is a different way to work with us. Open one to see how it works, what's included, and pricing.

TLC Proactive Managed Services Ongoing · scheduled care We watch, patch, back up, and maintain your Linux on a schedule, across Basic, Standard, and High-Security tiers. View engagement → TLC Reactive Flex Time On-demand · block of hours Pre-purchase senior Linux hours in monthly or annual terms and draw from them for projects, troubleshooting, migrations, or emergencies. View engagement → Get Me Out Of Trouble One-time · flat fee Fast, best-effort help for an urgent one-off problem: up to 4 hours at a fixed price, with no ongoing commitment. View engagement → 24×7 NOC Access Add-on · requires Proactive + Reactive Round-the-clock emergency coverage for covered servers, with a 1-hour response commitment backed by service credit if we miss. View add-on → Cluster Management Ongoing · container platforms Proactive management of your container platform: upgrades, node ops, observability, and incident response, with 24/7 monitoring built in. View engagement → White Label For partners · MSPs & IT firms We deliver Linux engineering behind your brand. You own the client relationship; we do the work, visible, invisible, or co-branded per engagement. View engagement → DR Management Add-on · requires Proactive Turns the backups in your proactive scope into a documented, validated recovery: runbook, agreed targets, backup validation, and readiness reporting. View add-on →
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Not sure which model fits?

Tell us what is on fire, what is overdue, and what you can budget. We will recommend the right TLC tier, add-ons, and managed services engagements, honestly.

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